Shipping & Return Policy
We ship our products free of charge starting from 6 bottles in Estonia. The courier fee for 1-2 bottles is EUR 7 (includes VAT) and for 2-5 bottles EUR 5,50 (includes VAT). We offer the possibilty to pick-up your order free of charge for smaller orders from Wine Not? winebar & shop at Lai 6, Tallinn during the opening hours (currently unavailable due to the emergency situation).
We offer next day deliveries on working days in mainland Estonia if the orders are made before 14:00, and +1 day delivery to the islands. If the orders are made later than 14:00 the delivery will be made on the day after the next day from the order date (e.g. + 1 day). If there is a need for fast delivery (same day or next day with after 16:00 order time), please contact us directly via online chat or phone (+372 56 150 300) and we will try to find a solution.
We are liable to deliver within 7 working days, unless force majeure or other circumstances occur that we cannot affect. If the shipment is delivered after 7 working days the client has the right to withdraw from their order due to the delay and get a full refund.
Upon receiving the goods the client is responsible for reviewing the package and the goods. If any of the items are broken, damaged or compiled not according to the order, the client should immediately contact us via online chat or phone (+372 56 150 300).
Return & Exhcange Policy
Our clients (private persons) have the right to withdraw from the purchase for 14 days after the order has been received. All requests to withdraw from the purchase should be sent to firstname.lastname@example.org and we will review the requests within 3 working days.
We will cover the costs for the return of the products, if at the delivery of the order, the package or the goods are broken, damaged or compiled not according to the order. All other returns are covered by the client.
We can only accept return of products, if they are undamaged, unused, unopened by the client and in their original package.
Refund for the eligible return will be returned to the clients bank account within 7 working days after submitting the return request.